Mr. Drew A. Stodart
233 Chambers Bldg
University Park, PA 16802
TitleInformation Technology Support Specialist II
Department(s)Carrara Education Technology Center
Other Penn State AffiliationsMacAdmins, Tech Pros, United Way
The primary purpose of this position is to deliver customer support services including installation, troubleshooting, user assistance, and training. Functions may include diagnosing and resolving problems in response to customer reported incidents, planning and analysis of work processes, researching and reporting trends and patterns of problems, developing training materials and performing computing/information system training sessions. This includes developing and maintaining problem tracking databases (helpdesk), installing, troubleshooting, and maintaining hardware and software, performing backup and recovery operations, consulting with users to identify needs and requirements, conducting feasibility studies, quoting new computer systems, salvaging end of life systems and ensuring the rigorous application of information security/information assurance policies, principles, and practices.
I am a graduate of Lock Haven University of Pennsylvania with a Bachelor of Science—Management Information Systems and a Bachelor of Science—Management. I actively participate in the United Way, Penn State MacAdmins and Tech Pros. I have MOS certifications in PowerPoint and Word, Certification in IC3, I work extensively with hardware and software troubleshooting, maintenance and repair, as well as consulting with users to identify needs and requirements for computer and information systems, conducting feasibility studies, quoting new computer systems, salvaging end of life systems and ensuring compliance with information security/information assurance policies, principles, and practices. I also offer management and tier one support to the Math Ed Lab and Cedar Clinic servers.