October 2008

Technical problems, adding images, working with PDF's, Requesting a Form

Notes from Web Editors Q & A Meeting



Make sure to use Firefox as your browser if you plan to edit any content on the site.

Anonymous users can view the site in any browser. However, if you plan to log in and make edits, you should use Firefox. Some operations won’t work in other browsers, such as Internet Explorer.

Use the Web Site Maintenance Help site:
From the College of Education home page, click on "For Current Faculty and Staff." On the “For Current Faculty and Staff” page, select "Web Site Maintenance Help" at the bottom of the page.

The site has a number of helpful how-to pages as well as a sample page that shows how the different styles appear on the page: sample styles page
Suzanne demonstrated several of the styles, including the “Pull Quotes” and “Literal” styles.

Have a question?
Call Leslie Foster (865-0471).

If you have technical problems:
Complete and submit the ETC Technical Assistance Form, which is available from a link off the CETC Web site. Joe Bigler will receive your request and address the problem.

It is helpful for Joe if you can provide him with a screen capture of the page you’re working on and/or any error message. Since screen captures can’t be attached to the Technical Assistance Form, send Joe a follow-up e-mail with the screen capture attached. It is easiest to just forward the e-mail you receive after you submit the ETC form, to Joe Bigler with a screen capture or other documentation attached.

If your problem is urgent, you may phone Joe Bigler (865-1560) or e-mail him at jeb6@psu.edu.


During the How-To section, Suzanne reviewed three specific how-to instruction pages that are part of the Web Site Maintenance Help site.

Adding Images to Your Site

We reviewed the online instructions for how to add images to your site.

Hundreds of photos are also available for you to browse and choose for inclusion on your web site at the online Photo Gallery. You don’t need to log in.

If you find a picture you’d like to use, it must be formatted by Randy Persing before you can use it on your Web page. Send an e-mail request to Randy with the following information:

  • the photo’s URL (if the photo is from the online Photo Gallery, click on the photo, copy the URL, and paste the URL into the body of the e-mail)
  • the text for the caption (if desired)
  • the URL of the Images Folder that you’d like the photo to be placed into.

After Randy formats the photo, he’ll place it in the Images Folder you designated, and he will notify you that it’s ready.

Suzanne reviewed the process for adding images.

  • Selecting the yellow “Mountain and Sun” square brings up a browse window.
  • Once the image is placed on the Web page, you can select one of three positions: “Image on Left”, “Image on Right”, or “Image Centered”.
  • If you think of an additional position in which photos could be placed, contact the College Relations Office at edrelations@psu.edu.

The entire process for adding images is outlined on the Adding Images to Your Site page.

Working with PDFs

Suzanne showed the group the Working with PDFs documentation from the Web Help site.

She then demonstrated how to replace an existing PDF, which is much easier if you need to replace an existing PDF than loading it as a new one and then changing all the links to it.

Reminder, before you begin the replace process, you should know exactly where your PDF is (e.g., your desktop), because later you’ll be browsing your hard drive to upload it.

The entire processes for both adding a new pdf or replacing an existing pdf are available on the Working with PDFs page.

Requesting a Form

Joe Bigler is now able to relatively quickly create online forms within the College template.

The process for doing this is on the Requesting a Form page.

Once you have completed the steps outlined on the requesting a form page, you will need to complete and send a Technical Assistance Form to alert Joe Bigler that a form request is coming.

In a follow-up e-mail to Joe, submit your form request in either a Word document or a PDF, showing how you'd like the fields laid out.

  • Separate fields for First Name and Last Name are recommended, because later it will be easier to sort data by last name.
  • If you’d like any fields to be “required”, type these items in RED.
  • In the e-mail, let Joe know how you’d like the data collected and sent to you: (a) e-mail, (b) spreadsheet, or (3) database.

The entire process for requesting a form is available on the Requesting a Form page.