FAQ

Frequently asked questions.

Qualifications

Question: How do I determine if I’m qualified?
Answer: Click on and read the Qualifications section.

Question: What is a Long-Term Care Facility?
Answer: A Long-Term Care Facility is an Institution licensed by the Department of Health as a long-
term care facility. This includes a district unit of a hospital that possess a separate license by 
the Department of Health (Transitional care or skilled care unit), geriatric unit at a Veterans 
Administration institution. It does not include; institutions that provide care for the chronically disabled, mentally challenged. geriatric psychiatry. hospice care, home care, medical units in a hospital. 

Question: I’ve read the Qualifications section but still don’t know if I’m qualified. Who do I contact?
Answer: Contact Sheri Weidman at the PA Department of Education at shweidman@state.pa.us.
DO NOT EMAIL SHERI WEIDMAN WITH QUESTIONS ABOUT REGISTRATION.

Dates and Locations

Question: When and where are workshops being held?
Answer: Click on and read the Dates, Times, Locations section.

Question: I don’t see any workshops near me. Will you have any in my area?
Answer: The schedule of dates and locations for the year is posted on this site. We will not be holding workshops in any other location or time than what is listed. Workshops are held in the same locations every year.

Registration and Payments

Question: How do I register?
Answer: All registration is to be completed online. Please click on and read the Guidelines before registering. When you are ready to register, click on REGISTRATION. Please complete the online form and hit submit.

Question: How do I pay?
Answer: When you complete the registration form you will see payment options at the bottom of the form. We strongly encourage you to pay by credit card. We only accept Visa® or MasterCard®. All credit card payments must be made online. We cannot accept payments by telephone

Question: I cannot get to the credit card payment screen. What do I do?
Answer: Please read the message at the top of the Registration page. You must be using the most recent version of the recommended browsers to register. If you are not, you will not get to the payment screen.

Question: I am having difficulty registering. Who do I contact?

Question: Can I pay by check or money order?
Answer: Yes, however, choosing this payment method does not guarantee or reserve you a place in the workshop. Registration is processed on a first paid basis. Ideally, we would like payment to be made by Credit Card. If your facility or organization is paying and they have to pay by check, we encourage them to make a payment as soon as possible. You may want to pay for the workshop yourself and have them send the check to you instead.

Question: How do I pay by check?
Answer: Complete the online form, select Check as your payment method and click submit. You will be taken to a page that explains the risks associated with this payment method. You will have the option to confirm your payment by check, switch to payment by credit card or cancel your registration. Choosing this payment method does not guarantee or reserve you a place in the workshop. Registration is not considered complete until payment is received. Should we reach our maximum of 25 paid participants before your payment is received, you will not be able to attend.

Question: When do I have to pay by?
Answer: As soon as possible. Registration is processed on a first paid, first served basis. Regardless of how you pay, payments must be received no later than noon on the deadline for registration of your specific workshop. If payment is not received by this date and time, your registration for the workshop will be cancelled. See Dates, Times, Locations for deadlines.

Notifications

Question: I've registered and paid. When will I receive more information about the workshop?
Answer: We do not send out any additional information until after the registration deadline for your specific workshop has passed. Click on Dates, Times, Locations for workshop registration deadlines. Emails are sent to the address used to register for the workshop. Please use a valid email address and check your junk filters as the deadline approaches. A space is provided on the registration form to add an additional persons email to be notified.

Question: Why do you wait to send notification?
Answer: We wait to send notifications so travel and work arrangements are not made in advance for a workshop that could be cancelled. Workshops can be cancelled if we do not meet the minimum 15 paid participants. Registrations, payments and cancellations can be made up to the deadline so we cannot know our exact count until the deadline has passed. See Guidelines for more information.

Online Course

Question: When can I start the online course?
Answer: Regardless of when you register, you will not have access to the online course until the first day listed.

Question: What are the hours of the online course?
Answer: There are no hours. The course can be accessed 24 hours a day, seven days a week at your discretion. You may work at your pace and on your schedule. 

Question: I registered. How do I access the online course?
Answer: After the deadline for registration has passed, you will be sent an email with notification about the workshop. This email will contain the website URL and instructions for logging into site.

Question: The online course is three weeks long. Why?
Answer: All we have done is taken the material that was presented in the first two days of the workshop, enhanced it, and spread it out over the course of three weeks. This will give you more time to work with and absorb this material.

Materials and Assignments

Question: How do I order Materials and what do they cost?
Answer: Click on the Materials section for instructions. You may want to wait until you know the workshop will take place before ordering as material costs cannot be refunded. Notification about the status of the workshop is sent via email after the registration deadline. See Dates, Times, Locations for workshop deadlines. Approximate cost of materials is $61 plus tax and shipping.

Question: Where do I get the Prerequisite Assignments?
Answer: The prerequisite assignments are included in the binder you purchase from FedEx.

Cancellations and Transfers

Question: I cannot attend and I want to cancel my registration. How do I do this?
Answer: Email Staci Lynch at sml91@psu.edu or Maria Border at  to inform him you are cancelling. Please note that if you cancel after the deadline for registration you cannot receive a refund. Your only option is to switch to another workshop date or forfeit your fee. See Guidelines for more information.

Question: I did not complete the Online Course. Can I still attend the corresponding Two Day Workshop?
Answer: No. You must take the Online Course that corresponds to the Two Day workshop. If you did not successfully complete the Online Course you will have to transfer to a different workshop. 

Question: I completed the Online Course but cannot attend the corresponding Two Day Workshop. What do I do?
Answer: You must take the Online Course that corresponds to the Two Day workshop. If you successfully completed the Online Course but cannot attend the corresponding Two Day Workshop you will need to transfer to a different workshop. You will be required to complete the online course again.

Question: Can I take the online course in January and the Two Day Workshop in March?
Answer: No. You must take the Online Course that corresponds to the Two Day workshop. If you took the Online Course in January but wanted to attend the March Two Day Workshop, you would have to complete the Online Course again in March.

Question: Can the Workshop be cancelled by Penn State?
Answer: Yes. We require at least 15 paid participants to hold the workshop. If we have not met this number by the deadline for registration we will cancel the workshop. Workshops can be cancelled for other reasons as well. If a workshop is cancelled, you will be notified by email and given options. The cost of the Workshop can be refunded if made before the registration deadline. The cost of Materials cannot be refunded.

Question: How do I get my money back for the Workshop?
Answer: If you cancel after the deadline for registration you will not receive a refund. Your only option is to switch to another workshop date within the same calendar year. If you cancel before the deadline and you’ve paid by Credit Card within the last 90 days, a refund can be issued directly to your card. If you paid more than 90 days ago or by check, a refund will be issued by check.

Question: Can I transfer my payment and attend a different Workshop?
Answer: Yes, you may transfer your current payment to another scheduled workshop within the same calendar year. To do this, click on REGISTRATION, register for the next workshop you wish to attend and select Credit Card as your method of payment. When you get to the Credit Card payment screen just disregard and close the window. Email Staci Lynch at or Maria Border at  that you have already paid and are switching to a different workshop.

Question: We were sending someone from our facility who can no longer attend. Can we send someone in their place?
Answer: Maybe. If you are making this change before the deadline for registration and the participant was attending the full workshop, the replacement will be able to attend the same workshop. See the Transfers section of our Guidelines for instructions. If you are attempting to replace someone after the deadline, they will need to attend a different workshop. If you are attempting to replace someone who is only attending the 2 Day Workshop, the replacement would need to get approval to attend just that portion before they could take your current participants place. See the Transfers and Forfeit sections of our Guidelines for instructions and more details.

Question: How do I get my money back for Materials?
Answer: The cost for materials CANNOT be refunded. Please take caution when ordering the materials in advance as workshops can be cancelled by Penn State.

Certificates

Question: When do I get my certificates?
Answer: Certificates will be presented upon the successful completion of both the Online Course and Two Day Workshop. Typically they are distributed by hand on the last day of the Two Day Workshop.

Question: I've lost my certificates or need replacements. What do I do?
Answer: Contact Staci Lynch at  or (814) 863-0805 or  Maria Border at  or (814) 865-8363. Please include the following.

  • The correct spelling of your first and last names used at the time of the workshop.
  • The approximate month, year and location where you took the workshop.
  • A current mailing address where your replacement can be sent.
  • If your name changed, a copy of your current RN license with your new name.


While there is no fee for the replacements, we will only honor this request one time within a given time period.