Search

Carrara Education Technology Center (CETC)
College of Education
231 Chambers Building
University Park

Help Desk

Leadership

Technical Support Staff

 

If you are experiencing a problem with your computer and would like assistance in resolving it, please fill out our Technical Assistance Form, or call 865-0626.

Info

The CETC Team is responsible for managing the College’s IT infrastructure, which includes: network, servers, desktops, laptops, mobile devices, and associated peripherals in Chambers, Keller, Cedar, Rackley, Penn State IT Data Centers.  Information and technical support is provided through walk-in service, our online help desk-ticketing system, through appointments, phone, and email.  The College is a multi-platform, heterogeneous environment, serving both Apple/macOS, Dell/WinOS, and a variety of mobile systems.

The Carrara Education Technology Center (CETC) exists for the purposes of: being a model of learning persons providing outstanding customer services and technical support; ensuring that Information Technology (Penn State IT) goals and strategic plans complement those of the College of Education and the University; fostering collaborations and facilitating the delivery of services that meet the academic and administrative needs of the College, University, and community.

Office of Research, Outreach & Technology: Focus on technology.

Vision

The Carrara Education Technology Center is a leader by demonstrating: (a) outstanding customer support, (b) advancing information technology innovation, and (c) inspiring creative application of information technology resources in the College of Education, at Penn State University, and in the community.

Mission

The mission of the Carrara Education Technology Center is to provide outstanding technical consultation, support, and training for the exceptional educators, scholars, researchers, and students at Penn State College of Education, thereby helping to advance the profession of education through the secure, proficient, successful, and innovative use of technology.

Future State

Our IT group will be an ongoing and supportive community built on trust that fosters collaboration, innovation, and strategic creativity, to provide strong IT leadership for the University.

Policies

Before connecting to the College of Education network, all users must read and understand a number of the key conditions set forth in the following Penn State IT and College of Education Information Technology Policies.

Special Projects

As time and schedules permit, CETC personnel can be included in sponsored projects to facilitate technical assistance, support, design, and project development. Approval must be obtained after full project scope and planning have been discussed and negotiated.

Once your email and calendar have been migrated to Office 365, you can configure your mobile devices. Below are step-by-step instructions for adding the new accounts to mobile devices.

Default Mail Android

  • Open Settings.
  • Tap Users & Accounts.
  • Tap Add Account.
  • Tap Exchange.
  • On the "add your email address" screen, enter your full email address ([email protected]).
  • Tap Manual Setup.
  • Enter the following information:
    • Domain – verify "\[email protected]"
    • Password: enter your WebAccess password.
    • Server: outlook.office365.com
  • Tap Next.
    • Your phone will display Verifying for approximately five seconds.
  • Tap OK on the Remote Security Administration verification screen.
  • Tap Activate this device admin app.
    • You will receive an on-screen confirmation: Your account is set up and your emails are on the way.
  • Tap Next.
  • By default, Mail, Contacts, Calendars and Tasks will be enabled.

Default Mail iOS

  • Open Settings.
  • Tap Accounts & Passwords.
  • Tap Add Account.
  • Tap Exchange.
  • Enter your PSU email address "[email protected]"
  • Enter the description for this account (Examples: PSU, Penn State, O365)
  • If you are running iOS 11 or later please do the following
    • Tap "Sign In"
    • Sign into WebAccess as you normally would
    • Select what pieces of your account you would like to sync (Mail, Contacts, Calendar)
    • Tap Save
  • If you are NOT running iOS 11 or later please do the following
    • Tap "Configure Manually
    • Server: outlook.office365.com
    • Domain: [leave blank]
    • Username: [email protected]
    • Password: should already be filled in
    • Tap Next
    • Your phone will display Verifying for approximately five seconds.
    • Select what pieces of your account you would like to sync (Mail, Contacts, Calendar)
    • Tap Save

Outlook Apps for Android/IOS

  • Download Outlook from the Play Store/App Store
  • Press the Outlook App and Click get Started
  • Type in your PSU email and select "Add Account"
  • Log into WebAccess

Faculty, Staff, and students at Penn State have the following storage solutions available to them. Below we will highlight the storage solutions offered and the storage solution that is recommended by the Carrara Education Technology Center

At this time it is CETC's recommendation to store all data from this point forward in OneDrive. OneDrive mounts as a network drive and only downloads files as you use them. OneDrive also integrates as the default destination for Microsoft Office applications on Windows and macOS.

How to protect the information you work with depends on its classification.

University Policy AD95 outlines the different information classification types and the security controls you are required to use for each of them.

There are four different types of information classification: Restricted, High, Moderate, Low.

If your unit processes or stores High or Restricted information, you must have an Authority to Operate (ATO).

If you have questions on what kind of data you have please visit the Information Classification Tool site or contact CETC

Listed below are the current storage solutions offered at PSU

 

  OneDrive Box Google Drive Kaltura PASS U-Drive
Distinguishing Features Microsoft Office integration on macOS and Windows devices Non-Person accounts (NPA) allow for project folders vs. sharing user folders Easy access to Google Docs, Slides and Sheets files Video capturing tools for podcasts, or classrooms with editing capabilities    
Available To

Faculty
Staff
Students
Emeritus

Faculty
Staff
Students
Emeritus
Retirees
Faculty
Staff
Students
Faculty
Staff
Students
Faculty
Staff Students
Faculty
Staff
Students
Access Browser
Desktop
Mobile
Browser
Desktop
Mobile
Browser
Desktop
Mobile
Browser
Desktop
Mobile
Browser Browser
Quota Unlimited
(5 TB to start 25TB increments)
Unlimited Unlimited Unlimited 10 GB 1 GB
(Can be increased when the limit is reached)
Individual File Size Limit 15 GB 15 GB 5 TB Unlimited Unknown Unknown
Cost Free Free Free Free Free Free
External Collaborators Yes Yes Yes No No No
Level 3-4 Data Yes Yes No No No No